Frequently Asked Questions
Everything you need to know about your Willow Boutique shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a confirmation email with a tracking number to follow your package's journey.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that jewelry and final sale items are non-returnable for hygienic reasons.
How do I know which size to choose?
Each product page features a detailed size guide. Since we curate collections from various designers, we also include 'Fit Notes' to tell you if an item runs small, large, or true to size.
Do you offer international shipping?
Currently, Willow Boutique ships to the United States, Canada, and the UK. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.
How should I care for my Willow Boutique pieces?
To keep your garments looking their best, we recommend following the specific care instructions on the inner label. Generally, we suggest hand washing delicates and laying them flat to dry.