Returns & Exchanges
At Willow Boutique, we want you to love every piece you purchase, but we offer a 30-day return window for items in their original, unworn condition. Please ensure all tags remain attached and the garment is free from makeup or fragrance marks to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items and the original packing slip into the shipping bag, ensuring all original boutique tags are securely attached.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing